FAQ

 

SCREEN PRINT FREQUENTLY ASKED QUESTIONS

Q. What is your turnaround time? 

A. Typical turnaround time is 5-10 business days + shipping time. Turnaround time is only an estimate and starts when your order is paid for and we have all information to complete your job. 

 

Q. Do you have a minimum for screen print?

A. For the best pricing please order a minimum of 36 pieces.
You are able to get one of one vinyl printing depending on the design.

 

Q. Can I mix shirt sizes?

A. Yes, you can order as many different shirt sizes as you want.
1x and above sizing has an additional cost.

 

Q. Do I need to pay for my shirts now? 

A. Yes, due to the nature of the work we require the balance has to be paid in full up front. 

 

Q. I want to print on a shirt that isn't listed. 

A. We print on hundreds of different brands but to make it easy we only list the most popular ones. As long as we can get the blanks we will print it for you. Just drop us an email and we will see what we can do! 

 

Q. How much are the setup fees (aka screen fees)?

A. Screen fee/Setup fees apply to screen printing only and are $20 per color.

 

Q. Do you print with specialty inks? 

A. Yes, currently we can offer Metallic Gold and Metallic silver. 

 

Q. What is the standard print size? 

A. Image print size is based on the design and t shirt sizes. 

 

Q. What format do you require for artwork? 

A. All Files must be 300 DPI or a Vector File. Preferred file types are .PSD, .TIF, .EPS, .AI, .PDF, and JPEG. Design should be sized to print. 

 

Q. Is there a rush service? 

A. No, We are sticklers for perfection and you can’t rush perfection.

Q.If I am unhappy, can I get a refund? 

A. Due to the nature of this service we are unable to provide refunds on items that have gone to print. If you item has not been sent to print but merchandise has been ordered there is a restocking fee.

 


EMBROIDERY FREQUENTLY ASKED QUESTIONS

 

Q. What is your turnaround time?

A. Typical turnaround time is 5-10 business days + shipping time. Turnaround time is only an estimate and starts when your order is paid for and we have all information to complete your job.

 

Q. Do you have a minimum for embroidery?

A. No, there is no quantity minimum

 

Q. Do I need to pay for my order now?

A. Yes, we require the balance has to be paid in full up front.

 

Q. How do you determine the cost of an order?

A. An embroidery order is quoted based upon estimated stitch count, apparel style and quantity. We give a firm cost of your order in advance upon review of your design and other details.

 

Q. Do you stock designs for me to choose from?

A. We are a custom embroidery company however, we do offer some stock designs. We will digitize your logo or design, or work with professionally digitized embroidery-ready files, supplied by you.

 

Q. Is there a charge to digitize my design?

A. Yes, there is a charge to make your design ready for embroidery. This charge is dependent on the number of stitches and complexity of your design. An exact quote can be given after our embroidery department reviews your design.

 

Q. What format do you require for artwork?

A. We accept PDF or JPEG. We also accept vector formats such as AI or EPS that can be opened with Adobe Illustrator and Corel Draw. If you are submitting a vector file in these formats, convert all fonts to outline first.

 

Q. Can I send a file by email?

A. Design files can be emailed to info@smbcreativestudio.com

 

Q. Can you enlarge or reduce the size of my design?

A. Yes, we can enlarge your design up to the maximum area that our machines can handle. Reduction of your design is limited to the point where your embroidered design will hold the required detail.

 

Q. What do I need to supply you for artwork?

A. For best results supply us the best artwork you have available in order for us to closely match your design. If you have a design that was previously digitized by another embroidery company, send us the digitized file from that job to ensure a perfect reproduction.

 

Q. Will I see a sew-out or proof of my design?

A. For custom designs you would have to request a sew-out for approval. Please note, your production time is based on when we receive the approval to proceed if you require us to email you a proof.